At JINGWEI Mattress, we are committed to ensuring your complete satisfaction and a lifetime of quality sleep. We stand by the craftsmanship and durability of our mattresses, and we are pleased to offer you a hassle-free 30 Days Trial Sleep and a 10-Year Limited Warranty.
30 Days Trial Sleep:
We understand that choosing the perfect mattress is a significant decision. That’s why we provide a 30 Days Trial Sleep period from the date of delivery. During this time, if you find that our mattress doesn’t meet your sleep needs, simply contact our customer support team via Amazon. We will guide you through the return process, and you’ll receive a full refund of your purchase price. Please note that the mattress must be in good condition, free from damage or excessive wear and tear, and returned in its original packaging.
10-Year Limited Warranty:
We are proud to offer a 10-Year Limited Warranty on all our mattresses. This warranty covers manufacturing defects in materials and workmanship and is a testament to the quality and durability of our products. If, within the first ten years from the date of purchase, your JINGWEI mattress exhibits defects related to materials or workmanship, we will repair or replace it at our discretion.
Warranty Coverage:
The 10-Year Limited Warranty includes the following:
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Sagging: We guarantee that your mattress will not develop visible indentations or sagging greater than 1.5 inches during the warranty period.
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Materials and Workmanship: We stand behind the quality of our materials and craftsmanship. If there are defects related to materials or workmanship, such as loose stitching or faulty zippers, we will repair or replace the mattress.
Warranty Exclusions:
The warranty does not cover:
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Normal Wear and Tear: This warranty does not cover minor cosmetic issues or changes that do not affect the structural integrity of the mattress.
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Damage Caused by Misuse: Any damage caused by improper use, negligence, or mishandling of the mattress is not covered.
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Changes in Personal Comfort Preferences: Over time, your comfort preferences may change. Adjustments related to personal comfort, such as changes in mattress firmness, are not covered.
How to Make a Warranty Claim:
If you believe your mattress is covered under the 10-Year Limited Warranty, please follow these steps:
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Contact Us: Reach out to our customer support team via Amazon. Describe the issue you are experiencing and provide your order details.
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Evaluation: We will review your claim and may request supporting documentation or images to assess the issue.
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Resolution: If your claim is approved, we will work with you to repair or replace the mattress, as per the terms of the warranty.
At JINGWEI Mattress, your satisfaction is our top priority. We are dedicated to providing you with a quality sleep experience and a product that lasts. Rest assured that when you choose JINGWEI, you’re choosing a brand that believes in the durability and comfort of its mattresses. Sleep soundly, knowing you’re protected by our 10-Year Limited Warranty.